to invest over RM100 million for IT
Sarawak Tribune - Friday, 16 August, 2002
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LUMPUR - Malayan Banking Bhd (Maybank) is expected to invest more than
RMI00 million in Information Technology (IT) in the current year said
deputy president, Datuk Mohammed Hussein yesterday.
related investment ... that would easily be in excess of RM100 million. It
will be internally funded," he said when asked by reporters at the
signing ceremony between the Maybank Group and HP Services for the bank's
has invested RM50 million for its call centre located at Bukit Jelutong in
Shah Alam and a major portion of the investment was for IT, he said.
call centre would start operation in three phases and it would be fully
integrated with a back-end system for better efficiency by end of 2003.
(call centre) is a big investment but this would not be the last
investment. We will continue to invest to leverage technology and provide
the service that meets the customers expectation," said Mohammed.
believed that with the new call centre the bank would be able to provide
better services to its customers and also increase its current
customer base to seven million in two years time from six million now.
call centre will give greater value to the group's ongoing transformation
into a higher level customer-centric organisation, he said.
being a resolution centre, the 60,000 sq ft call centre will also be able
to promote, market and sell the group's range of products and services
to customers, he said.
he said the bank had improved its services by enhancing the self service
terminals and it planned to expand its data warehouse.
its internet banking Maybank2u.com, he said it was now recognised as the
best internet banking site in Malaysia.
expects its on-line banking to have-one million subscribers by end of
2002, out of which half of them to be active users, he said.
see the ratio (between subscribers and active users) going up over the
time because people are getting more used to on-line banking, he said.