Set up websites to expand service horizon, Aziz tell departments
Sarawak Tribune - Thursday, 19 December 2002
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KUCHING - Government departments and agencies should develop corporate websites as an added channel of communication to serve their local and foreign clients, State Secretary, Datuk Amar Haji Abdul Aziz Haji Husain said recently.

Speaking at this year's award presentation ceremony of the best website and webmaster of the state public service at a leading hotel here, Aziz said the public service must take steps to put up their websites to cater to the increasing sophistication and demand of their customers.

He expressed optimism that websites which could deliver relevant information to their clients and offer them online web-based services in the fastest and cheapest possible way could boost the quality of public services in the state.

Describing websites as capable of overcoming time and geographical constraints, Aziz pointed out that website technology was developed to achieve a greater degree of efficiency in delivering quality services to the public and help the state government achieve its ICT vision.

However, he pointed out that digital channel would not be able to totally replace human communications for the personal touch.

"I would like to reiterate that websites will not totally replace our traditional communication channels. There is still room and scope for personalised and hands-on services," he said, adding that websites were to augment and elevate the quality of service of the traditional service channels.

He reminded departments and agencies with websites to maintain them regularly and have them registered with the state ICT unit.

He said that their websites would be included in the newly-launched MyOneStopSarawak (MOSS) portal, formerly called Sarawak Online, as a central state government website.

He expressed hope that more interactive and web-based services and online transactions would be implemented through MOSS in the near future.

Later, Aziz presented prizes and trophies to winners picked from among 81 entries of the website and webmaster competition.

The best website award went to Kuching City South Hall, while the Ministry of Industrial Development won the second prize and the State Legislative,. Assembly the third prize.

Kuching City South Hall received a cash prize of RM3,000 and a trophy, the Ministry of Industrial Development RM2,500 and a trophy while the State Legislative Assembly RM2,000 and also a trophy. Three other final- ists, namely, Natural Resource and Environment Board (NREB), Stadium Corporation and the Chief Minister's Department each received RM1,000 and a tro- phy. Meanwhile, Bujang Abdul Wahab of the State Legislative Assembly won the webmaster award with a prize-money of RM1,000. Among those present were the Chief Executive Officer of Sarawak Information Systems Sdn. Bhd. (SAINS) Teo Tien Hiong and the Director of the ICT Unit in the Chief Minister's Department, William Patrick Nyigor.